Frequent Questions

What forms of payment are accepted?

Most major credit or debit cards are accepted including American Express and PayPal. 

When will my credit card be debited?

Your card will be debited as soon as we receive and start to process your order.

How do I know what is in stock?

Everything we sell is normally in stock. If an item is out of stock a message stating this will be displayed.  If an item becomes out of stock as you order, you will be notifyed via email.  An alternative may be offered if required. 

Can I change my order?

If at any time you wish to alter the details of your order, please Contact Us by email on info@eternitytableware.co.uk. You will not be able to alter the details once the order has been placed in our order processing system.

What happens if I decide to cancel my order?

You may cancel your order without giving any reason by notifying us, by email, from the time you place your order to within 5 working days from the date you receive your order. Please view our Contact Us page for contact details.

Sale items and promotional goods are non returnable unless faulty. Faulty items will be replaced.

Delivery

How much is the delivery cost?

Free delivery on all orders over £99.  For all orders under £99 the standard delivery charge is £4.95

Where do you deliver?

At present we only deliver to the UK and most European countries.

How long is delivery?

If the goods are in stock then usually between 5-10 working days. If goods have to be ordered then this can take up to 6-8 weeks.  You can ask for an alternative In Stock item should you prefer

What if I received damaged items?

Please Contact Us within 5 days with pictures of the damaged items.  Upon receipt we will arrange collection for the damaged/faulty item and then arrange for either a replacement to be sent or issue a full refund. 

If just the odd piece is broken in a large dinner set, we will not be able to accept returns of the whole dinner service.  Replacement items can take up to 12 weeks.

Damages are only replaced free of charge for items purchased at full price. 

Items purchased on a special promotional offer and damaged in transit are replaceable in the same way but are are chargeable plus the appropriate postage and packaging applied. You must notify Eternity Home within 5 days with photographic evidence.

Faulty items are replaced free of charge providing we are notified within 5 days with photographic evidence supplied.

 

Returns

Checking Goods For Damage and notifying Eternity Home.

Eternity Home uses reliable couriers to minimise damages in transit.

For small item deliveries that arrive with carriers you must open all boxes and thoroughly check the goods on the day of delivery and notify us of any damage within 5 days of the delivery. If we are not notified of damage within 5 days with photographic evidence, we are unable to claim from either the manufacturer or the carrier.

Items damaged in transit are only replaced free of charge when  purchased full price.   

Items purchased on a special promotional offer and damaged in transit are replaceable in the same way but are are chargeable plus the appropriate postage and packaging applied. You must notify Eternity Home within 5 days with photographic evidence.

Faulty items are replaced free of charge providing we are notified within 5 days with photographic evidence supplied.

 

Changed your mind.  Can I return items?

If you change your mind about the product when you receive it you can inform us within 5 days of delivery that you would like to return the item for a refund.

It is your responsibility and at your cost to ensure that returned goods reach us in good condition.  Any damages in  transit will be deducted from the refund value

Goods must be returned, where possible, in the original packaging.

Unless items are damaged or faulty on arrival and you have notified and supplied evidence with 5 days, you will be responsible any damages.

Sale and promotiona items are non returnable unless faulty. Faulty items will be replaced.

What happens if my items are faulty?

Faulty items are replaced free of charge providing we are notified within 5 working days with photographic evidence.  Please Contact Us and we will arrange collection for the faulty item and then arrange for a replacement or issue a full refund. You will need to send us photographs of the fault within 5 days.

 

Customer Services

How do I contact Eternityhome?

Please see the Contact Us page.  Email is the preferred mode of contact as our lines are not always manned

Is there a telephone number I can call?

Please see the Contact Us page. 

Privacy

How will my personal details be used?

Your privacy is very important to us Eternityhome we do not pass on your details to any third parties.

Are credit card details stored?

Credit and debit card details are not stored.  For extra security you can pay with your credit card through Paypal, even if you do not have a Paypal account.  This means you are not revealing your card number at all.